TRICARE Ensures Beneficiaries Affected By Hurricane Katrina Can Access Their Pharmacy Benefit
Saturday, September 03, 2005 1:31 PM
Subject: Fw: Fw: Hurricane Katrina Can Access Their Pharmacy Benefit
For all Americans and friends. Lowell J. Mix
September 2, 2005
Hurricane Katrina Can Access Their Pharmacy Benefit No. 09-28
TRICARE is committed to working with beneficiaries displaced and affected by Hurricane Katrina to ensure they receive their medications during this time of tragedy. These beneficiaries will be able to get early prescription refills if needed.
The TRICARE Operation Center in San Antonio is being staffed 24 hours a day, seven days a week, and is working with retail pharmacies to authorize these requests. Beneficiaries with questions about filling prescriptions or submitting claims for the retail pharmacy program may contact Express Scripts Inc. (ESI), the TRICARE pharmacy contractor, at 1-866-363-8779 (1-866-DOD-TRRX).
Beneficiaries previously using the mail order pharmacy may request their prescriptions from retail pharmacies if they are unable to receive their prescriptions by mail. ESI will not ship any medications to ZIP codes that the U.S. Postal Service has blocked.
For those relocating to areas where postal service is still available, the mail order pharmacy contractor is updating patient information to include temporary mailing addresses so prescriptions will reach the beneficiaries at their new location.
For questions about their mail order pharmacy benefit, beneficiaries may contact ESI at 1-866-363-8667 (1-866-DOD-TMOP). Additionally, from Sept. 1 through Sept. 14, 2005, the Department of Defense will waive the pharmacy copay for beneficiaries unable to pay it.
ESI is notifying more than 50,000 pharmacies in the retail network to contact the TRICARE Pharmacy Operations Center to process these requests. Beneficiaries may contact ESI with questions about this waiver. http://www.tricare.osd.mil/news/2005/news0528.cfm